Services

We take a very personal interest in the problems facing our clients and take the time to listen carefully, offer objective advice and provide services and solutions that are both sustainable and affordable. We have an extremely proud record of reliability and a wide base of satisfied clients. We are confident that our services are an extremely good value for money.

Our policy is to not only communicate with our clients in a plain and understandable language, but to create our solutions using the latest and most applicable systems and software platforms available. We want our products to be extremely functional, easy to use, reliable, and flexible so that we keep the client’s needs in mind at all times during development.

Core Services

IT Support

Business is often fraught with challenges and obstacles and no more so than in the day to day running of the technology software and hardware, the engine that runs many business activities. Failure of business hardware or software can mean failure to make revenue so we understand that there is considerable pressure upon those who are responsible for the data systems that need to be fully functional at all times.

To meet that need, we offer local IT services that can ensure you stay operational and that all of the equipment you have invested in is available to use and make a return on your investment. The Mouse Pad has a number of service options available which can be easily tailored to suit the business size and match complexity of support services required.

Network Services

Too many IT companies have a stop-gap quick fix approach when the real problems lie deeper in the technology and often turn out to be easier to fix at that level too. Network bottlenecks are a common problem and often dealt with by increasing router density or buying more bandwidth when all that is needed is a simple load balancing device, a much less costly solution than the loss of productivity caused by slow networks, or quick fixes that can actually make things worse.

  • Network Design, Wiring & Hardware Installation, Deployment

    The Mouse Pad provides a full network implementation service from the ground up. We start with a general audit of the requirements of the business and the IT and networking services required. We take account of existing installations and can bridge between older and newer technologies where required. Our network audit will take into account whether video and telephony is required so that we can install backbones and router services that can properly balance loads distributing your network traffic efficiently and with minimum hardware expenditure. We can install super-fast networks that are capable of high bandwidth media streaming, video telephony, VoIP and simultaneously provide intranet and internet access.

  • 💥

    Security Auditing

    Networks are constantly under attack by those wishing to gain unauthorized access; a constant watch on the latest developments in network security is the only way that The Mouse Pad is able to offer security audits with the confidence that your system will be protected and up-to-the-minute security monitoring software can both advise of attempts to breach security measures and allow us to be pro-active in dealing with any perceived cyber-threat.

    We often visit businesses and they tell us “our computers are running slow, maybe we need to replace them” and we investigate to find that their security has been compromised and they are in fact suffering from malware attacks that cause reduced performance on their networks. This in turn makes business owners that their equipment is faulty when all they need is a security audit from The Mouse Pad and some helpful advice and services that can prevent future problems.

  • 📶

    Wireless Networking & Security

    Talk to any IT hardware salesperson about your wireless networking and the chances are you will walk out having purchased an armful of wireless routers and some heart-warming words about how fast your new network will be and how easy it will be to get it all working. The problem with wireless routers can be that they only cover a limited area and a business that has more than a few computers and peripherals will soon need more of them to cover the area – and more again when the available 4 or 5 channels have been used up. Then there’s the bottlenecks caused by routers which have no load balancing capability or Quality of Service options, and little means of controlling the bandwidth they consume. This all adds up to a jumble of wireless equipment, none of which is going to deliver a responsive and stable network.

Surveillance Systems

There are some staggering statistics about work loss due to employee misbehavior, misuse of company property and even theft and video surveillance can be a very effective way of ensuring that workers are all doing what they are supposed to be doing.
Video surveillance can:

  • Improve productivity
  • Reduce liability
  • Reduce theft
  • Improve customer service levels
  • Reduce resource wastage
  • Help to train workers
  • Prevent tampering, vandalism, and misuse of assets
  • Be used in conjunction with access control (secure door entry) systems
  • Be viewed on nearly any device with an internet connection

There are many ways that video surveillance technology can help a person or organization that the best way to see how it can help you is to call The Mouse Pad now and discuss the new technologies available in video monitoring and how they can be used in your situation.

Point of Sale (POS) Systems

POS can mean different things to different businesses so The Mouse Pad likes to talk to proprietors and managers in person to get a good idea of what type of POS equipment is required. We look into aspects such as the time taken to process a transaction, the type of interface that is suitable for the user such as iPad, cellphone, tablet PC, laptop, touch screen terminals, cash registers and some other very innovative input systems.

The Mouse Pad can install POS systems into a wide range of business types with experience in the latest iPad-controlled restaurant technology systems with slick front of house operations for restaurant owners, to cellphone credit card processing for kiosk traders. We can supply many other POS devices and restaurant technology systems that save time and money and also improve customer service levels.

What people who have worked with us have to say

Dr. Steven Berwitz

The folks at The Mouse Pad are truly “reliably awesome”. They are extremely client-focused and will do whatever is necessary to get the job done. They have come to my business several times to fix a computer or network problem. The Mouse Pad is extremely knowledgeable and will quickly fix whatever problem they are presented with.

Dr. Steven BerwitzSteven G. Berwitz, DMDBerwitz DMD
Dr. Bob Irvine

The Mouse Pad is a great IT company, providing reliable service to the businesses in Savannah. When my office had a problem where critical information was lost, they spent time helping us recover files and setting up measures to prevent the issues from happening in the future. Another great feature to their services is that The Mouse Pad is always available to respond to technical issues.

Dr. Bob IrvineOwnerSylvan Learning Center of Savannah

© 2016 The Mouse Pad, LLC